FTC Guide - Fighting Unjust Bans

FTC GUIDE

Premade Description to provide the FTC

Subject: Complaint Against Activision for Unjust Practices and Fraudulent Bans

Issue: This is a formal complaint regarding Activision’s unjust banning practices and lack of support, which have impacted countless gamers. Many players have been banned without any evidence of wrongdoing, and the appeals process offers no real recourse. Activision repeatedly sends vague, pre-generated responses, essentially stating, “trust me, you cheated,” without providing any proof or proper support.

Concerns:
Activision relies on a flawed, automated system for banning accounts, with no transparency or explanation provided to players. Their appeals process is ineffective, automatically denying appeals within minutes without proper investigation.
Many players are left in limbo, unable to access paid content or receive genuine support. Activision’s refusal to address these issues feels like a violation of consumer trust, leaving loyal customers unjustly punished and financially impacted.
Complaints have been filed with other agencies, including the California Attorney General and the Better Business Bureau, but Activision has not provided adequate responses. Their support system seems designed to avoid accountability, further compounding player frustration.

Request: We request the FTC investigate Activision’s practices, particularly their reliance on automated bans without due process, and their failure to provide meaningful customer support. These actions may amount to fraud, as players are being deprived of services they paid for without justification.

Thank you for your attention to this matter.

HOW TO FILE A COMPLAINT WITH THE FTC

Prepare Your Complaint:

Before you begin, ensure you have a written complaint prepared. If you don't have one, you can write one directly during the process or use a pre-made document (like the one available on this page).

Access the FTC Complaint Form:

Click on the link that directs you to the FTC complaint page. https://reportfraud.ftc.gov/assistant
The FTC will ask you to select a category for your complaint. You can choose "something else"

Provide a Detailed Description of the Problem:

Copy and paste your pre-written complaint or write one directly into the provided space. Be clear, and concise, and provide as many relevant details as possible.
Keep the complaint under the FTC’s 3,500-character limit.

Answer Questions About Payments:

Indicate if you have paid or sent money to Activision for their services. Select “Yes.”
Provide details about your payments, including the total amount spent, and the dates when you last paid for their services.
Indicate how you paid, such as with a debit card, through an app, or a website (e.g., Microsoft Store).

Provide Activision’s Information:

Make Sure you select Yes on Do you have any other information about them

Activision Blizzard, Inc.

3100 Ocean Park Blvd.

Santa Monica, CA 90405, USA

+13102552000 activision.com

Submit Your Contact Information:

Enter your personal contact details so that the FTC can follow up on your complaint. This includes your name, address, and other requested contact information.

Review and Submit Your Complaint:

After filling out all required fields, review your submission carefully.
Once you’re satisfied, click the submit button to file your complaint.

Await a Response:

Understand that the FTC process is not immediate. It may take time for them to review and act on your complaint.
Activision may be contacted by the FTC as part of their investigation.

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